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Automotive All Stars is able to service your new car while it is still under warranty. Logbook servicing is carried out to manufacturers’ specifications at required intervals. Our qualified mechanics use parts and lubricants that meet or exceed OEM standards, allowing you to maintain your new car warranty.

Here is what the Australian Competition and Consumer Commission had to say about car servicing and statutory warranties on new vehicles:

“A common concern for new car buyers is their right to have someone, other than the dealer, service the car without putting warranties at risk. Judging by the large number of calls received by the ACCC, many buyers are uncertain.

To put the record straight, dealers cannot declare a warranty void if the buyer has the vehicle serviced by someone else. The buyer, however, has an obligation to ensure that the selected service centre employs qualified staff, that servicing matches manufacturer’s specifications and only genuine or appropriate quality parts are used. If the centre implies that it can perform genuine servicing but falls below expectations, then the customer has rights and remedies against it regardless of staff qualifications. Where a problem arises (other than in servicing) and it is covered by the warranty, the vehicle should be taken to the dealer for repair.

Under the Trade Practices Act dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent. The statutory warranty applies to new and second hand cars. A consumer expects a second hand car to run effectively without repairs, although, depending on price and age, it may not be expected to last as long as or perform to the same standard as a new car. The warranty does not apply to cars sold for spare parts or one bought at an auction. At auctions, the seller’s only obligation is to give clear title with no legal restriction on ownership.

The Act prohibits anti-competitive exclusive dealing which can involve a business attaching conditions to the sale of goods, thereby restricting the buyer’s freedom to choose who they deal with; in the case of a vehicle, who will service it. One particular type of exclusive dealing is third line forcing: when the supply of a good is conditional on the purchaser acquiring other goods from a third party. In the motor trade, an example would be the car dealer directing a customer to a particular finance company to raise the purchase price. Third line forcing is unlawful.

A dealer may offer consumers “express” warranties as a way to attract sales by showing that they stand by their vehicles. Express warranties do not override statutory warranties in any way. They may be given on the basis of “money back, no questions asked” or there may be conditions attached such as regular servicing or time limits on claims. A consumer may void an express warranty if, for example, the car is fitted with non-genuine parts. This is something to check before purchase.

If a manufacturer, retailer or service provider chooses to give a voluntary express warranty then the law requires that they honour it. The car industry is not the only part of commerce where there is some confusion about warranties and refunds. There is widespread misunderstanding by both buyers and sellers of the real nature of warranties and the difference between statutory and extended warranties.

The statutory warranties entitle the purchaser to seek a refund, compensation, repair or replacement if the goods are faulty, fail to do the job intended or do not match the sample shown or have hidden defects.

Some retailers encourage consumers to buy an extended warranty offering additional benefits for extra cost. Consumers should check that the protection offered is more than that available under the statutory warranty.

Remember you are not entitled to a refund if you change your mind or discover the product is cheaper elsewhere."

By Professor Allan Fels, (former) Chairman of the Australian Competition and Consumer Commission.

Logbook Warranty & Logbook Servicing

As a consumer, you have the right to have your new car serviced by whomever you choose, without that choice affecting the seller’s statutory warranty obligations. Automotive All Stars Car Service & Repair works precisely to manufacturer’s specifications for new car logbook servicing, allowing you to maintain your new car warranty.

You get an independent warranty on parts and labour associated with your car service. We cover our work for 12 months or 10,000km, and your statutory warranty remains unaffected.

General Warranty

We back labour for a period of 12 months or 10,000km (whichever comes first) and parts at manufacturers or suppliers warranties unless otherwise stipulated.

Secondhand Parts

Secondhand or reconditioned parts are warranted as per the supplier’s conditions. In all instances we must be given the first chance of repair.

If you have a car under warranty, we are more than happy to perform all of your logbook servicing at Automotive All Stars Car Service & Repair Boronia Heights. Call us on 0404 458 758.